HOME Depot has vowed to improve its customer service after one shopper had a less-than-ideal experience collecting some paint.
But the customer’s problems didn’t end when she left the store in Cheektowaga, New York.
Cat revealed she had ordered a tin of paint, but there appeared to be a mix-up when she went to collect her order, according to a post on X.
She claimed that she waited for at least 25 minutes before a staffer couldn’t find her order on the system.
Then, the worker trundled off to the paint aisle and returned with a can of paint.
Cat had ordered a can of pre-mixed black paint but realized the next day that the color was, in fact, white.
“He just grabbed anything on the shelf and gave it to me,” she said.
The furious shopper revealed she had to return to the store to get the paint mixed.
And, she noted how she always seemed to have problems while visiting the Cheektowaga outlet.
A Home Depot spokesperson responded to Cat’s complaint and said they were saddened to hear about her experience.
“We understand how disappointing it can be to wait and then not have your order readily available,” they added.
“We appreciate your feedback and will work to improve our service.”
The U.S. Sun has approached Home Depot for comment.
Customers have taken to social media to complain about various issues relating to their checkout experience.
Another shopper blasted the chain following a less-than-ideal self-checkout experience.
They claimed that a worker shouted at them in a manner similar to TSA security at the airport.
Latest self-checkout changes
Retailers are evolving their self-checkout strategy in an effort to speed up checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at various locations were made available only for Walmart+ members.
Other customers reported that self-checkout was closed during specific hours, and more cashiers were offered instead.
While shoppers feared that shoplifting fueled the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would stop the fiercely contested receipt checks.
However, that test run has been phased out.
At Target, items are being limited at self-checkout.
Last fall, the brand surveyed new express self-checkout lanes across 200 stores with 10 items or less for more convenience.
As of March 2024, this policy has been expanded across 2,000 stores in the US.
Shoppers have also spotted their local Walmart stores restricting customers to 15 items or less to use self-checkout machines.
The shopper was so stunned by how the situation unfolded that he said he would drive a further distance to rival stores such as Lowe’s.
Home Depot acknowledged the shopper’s frustration, and they said they could understand it.
For months, Home Depot had come under fire over the payment method options available to customers.
It was one of the few retailers that didn’t allow shoppers to use Apple Pay.
The retail chain, which has thousands of locations across the US, attracted substantial criticism.
Furious customers were stopped in their tracks, and some even threatened to boycott the retailer after being caught out.
Home Depot revealed it was evaluating payment methods before a spokesperson told The U.S. Sun that Apple Pay is now a feature in all warehouses.
