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‘Not playing this game,’ fumes Walmart customer who refuses receipt checks – their perfect response to employee’s demand

A WALMART shopper is done playing by the store’s rules after they were asked to show their receipt when leaving the store. 

The shopper posted on X complaining about being forced to show their receipt to employees after they had to scan items themselves at self-checkout.


Walmart customers are frustrated with having to show their receipts after using self-checkout machines[/caption]


Los Angeles-based attorney Camron Dowlatshahi says that legally shoppers don’t have to show their receipt at non-membership based stores[/caption]

“I hate when you scan your items and then they have to check your receipt as you are leaving,” the shopper wrote

“I was stopped at Walmart the other day, I asked what would happen if I didn’t let you check my stuff and he just gave me a look, then I walked out.”

“Not playing this game.”

Attached to the post is an image of a person taping their credit card on a machine with the caption, “If stores can pay a person to watch me at self-checkout, then they can pay them to open a register and provide REAL customer service!”

Big chain retail stores such as Target and Walmart have begun checking receipts after customers use self-checkout machines as a way to help prevent theft.

In 2022, merchandise lost to theft, also known as shrinkage, made up for $112 billion in losses, the National Retail Federation reported.

Customers, however, claim that these receipt checks disrupt their whole shopping experience and make them feel like criminals

“Walmart is a complete joke,” one angry shopper posted on X. 

“Every time I go in the store and pay with my hard worked (60 hours a week) money, I’m treated like a damn criminal when I leave.”

“I refuse to shop in this store because of it, and I refuse to stop for any employee to show my receipt.”

To most customers’ shock, shoppers are not legally required to show their receipts at non-membership-based stores.

Stores such as Target and Walmart are not legally allowed to force customers to show their receipts unless they are suspected of shoplifting.

“You can say no, maybe it creates an unnecessary hassle for yourself because now you may have the police come to your house and follow up,” Los Angeles-based attorney Camron Dowlatshahi previously told the U.S. Sun.

While it is within the store’s legal rights to ask for a receipt, it is also within the shoppers’ legal right to say no. 

The only exception to this law is if the shopper is suspected of theft or if the customer is shopping at membership-based stores such as Costco or Sam’s Club.

Membership-based stores require customers to sign terms and conditions agreeing to a receipt check after checkout. 

Those who don’t comply are at risk of losing membership privileges with the store.

Although customers are within their legal rights to refuse a receipt check at Walmart, Dowlatshahi recommends that everyone complies with what employees ask.

“I would say, show your receipt,” he said.

“It’s just a really simple thing to do.”

Top 5 receipt checking tips from a lawyer

Camron Dowlatshahi, a Los Angeles attorney, spoke to The U.S. Sun about receipt checks and customer’s rights and options when it came to being asked to show your receipt.

  1. There has been a lot of debate around the legality of a retailer asking to see your receipt, but if it is within the store, it is completely legal. “There’s seemingly nothing illegal about that. You’re still on the company’s premises and their reason to do it is to prevent thefts,” Dowlatshahi confirms.
  2. However, if they are chasing you out of the store, that changes things, Dowlatshahi said. “Location matters,” he explained. “If you’re outside of the store you’re in the parking lot and they come and start accusing you of theft and that you have to show your receipt, I think that’s a bit of a different situation because now you’re on your way.”
  3. While customers are allowed to say no to receipt checks, it may cause issues if you do and the store suspects you of stealing. “You can say no, maybe it creates an unnecessary hassle for yourself because now you may have the police come to your house and follow up,” said Dowlatshahi.
  4. If you are being barred from leaving a store because you refused a receipt check, you could have a legal case — but the store must have held you for a long time. “Let’s say it’s for hours, that’s certainly false imprisonment, and they didn’t have any impetus for doing so,” Dowlatshahi explained. “If a customer has been emotionally traumatized by being held for false imprisonment, I would definitely encourage [them] to sue.”
  5. “I would say, show your receipt,” he concluded. “It’s just a really simple thing to do. If you didn’t steal anything, it’s relatively simple to do,” the lawyer advised.

(According to Camron Dowlatshahi, a founding partner at Mills Sadat Dowlat LLP)

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