A FRUSTRATED Kroger shopper has taken to social media to slam the retailer’s pharmacy on its website after having issues checking on medications.
Kroger customers can manage their medications and prescriptions on its official website which has a section for its pharmacy.
Kroger Supermarket located in Noblesville pictured in March 2018[/caption]
Dozens of prescription medicine bottles in a jumble[/caption]
The shopper urged the chain to fix the pharmacy section of its website after experiencing issues.
“When are you planning on fixing your pharmacy on your website? I can’t tell if my parents or me need medications,” the shopper raged on X.
“It has been like that since Aug 10. My father is now out of blood thinner.”
Kroger quickly took note of the complaint and responded to the customer.
“Oh no! We’re sorry to see this! Please send us a DM so that we can further assist you!” the retailer commented.
The customer was not done complaining though as they continued to share their frustration under Kroger’s call for help.
“I am totally fed up with this,” the angry shopper continued.
“Kroger needs to fix this. Everybody is having issues with checking on medications.
The shopper revealed they were a caretaker for their parents and that the pharmacy service only worked twice the previous week.
This comes after a variety of complaints have been posted all over social media slamming the chain’s pharmacy services.
Many of the complaints cite problems with Kroger’s pharmacy system, and challenges such as inaccessible websites, non-functional apps, and poor communication channels.
“Your pharmacy system has put my life in danger. I no longer trust your supply of generics. Your website, phone system, and service have been the cause of me being unmedicated, one shopper complained.
“I will no longer shop your stores or brands.”
“Y’all app and website suck when it comes to the pharmacy. You cannot do anything. Shows hardly anything,” an angry second customer wrote.
More on Kroger health and services online
Below are what Kroger offers customers can do on the chain’s pharmacy website.
- Rx transfers
- Rx refills
- Check order status
- Make online payments
- Auto refill a prescription
The recurring theme across customer complaints involves the inability to refill prescriptions online, leading some to consider using alternative methods, such as making phone calls, to manage their prescriptions.
The U.S. Sun has contacted Kroger regarding this matter.
Kroger is also experiencing customer complaints from inside the supermarket.
One loyal shopper for over 30 years said they “left the rest of my shopping cart” at the supermarket.
One X user took to social media to share their experience in April at their local Kroger.
The shopper said an employee at the grocery store refused to honor a price tag though they had evidence.
“@kroger I been shopping at Kroger for 30 years, today my last day only because one dollar,” they wrote in a post.
“The one at 25050 FM 1093 Rd Richmond, TX 77406, didn’t want to honor the discount on the picture item although I showed it to her … left rest of shopping cart there #HEB rocks!”
The chain also quickly responded to the complaint asking the shopper to directly message them privately explaining more about the issue.
The U.S. Sun has been following issues shoppers have been having with Kroger recently.
Shoppers have voiced concerns about Kroger’s prices as they notice fewer advertised weekly specials.
Another angry customer voiced concerns after being overcharged $110 at a Kroger-owned store.
